Beyond Job Titles: ITIL® V3 Roles and Responsibilities

In ITIL® V3 (Information Technology Infrastructure Library version 3), roles and responsibilities are defined beyond mere job titles. ITIL V3 emphasizes a holistic approach to managing IT services, focusing on processes, functions, and roles within an organization. Here are some key roles and their associated responsibilities in ITIL V3: Service Owner: Responsible for the overall … Read more